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Terms of service

Terms of Service


Effective date: 01.10.25

Welcome to Chalk Stream Foods Ltd (“we”, “us”, “our”). By using our website www.chalkstreamfoods.co.uk and purchasing products, you agree to these Terms of Service. Please read them carefully.

1. Who we are

Chalk Stream Foods Ltd
Old Salisbury Lane, Awbridge, Romsey, Hampshire, SO51 0GD
Email: enquiries@chalkstreamfoods.co.uk

2. Eligibility

You must be at least 16 years old and reside in the United Kingdom to purchase our products. By placing an order, you confirm that you meet these requirements.

3. Products and Subscriptions

  • We sell physical products, including subscription items.

  • Product images, descriptions, and pricing are provided in good faith. We make reasonable efforts to ensure accuracy, but we do not guarantee that all details are error-free.

  • We reserve the right to modify product offerings, descriptions, and prices at any time without notice.

4. Orders & Payment

  • Orders are placed via our Shopify store and paid using Shopify Payments, Stripe, or Recurpay.

  • Payment must be made in full at the time of purchase.

  • Subscription payments will be collected as stated at checkout; you may cancel future payments following the instructions in your account.

  • All orders are subject to acceptance. We reserve the right to refuse or cancel orders at our discretion.

5. Shipping & Delivery

  • Delivery is available UK only.

  • Shipping times and notifications are provided on our website at checkout and order confirmation.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

6. Refunds & Returns

  • We operate our own refund policy, as outlined on our website. Please review it before making a purchase.

  • Refunds or exchanges are processed according to that policy.

7. Intellectual Property

  • All content on our website, including brand name, logos, images, text, and designs, is the property of Chalk Stream Foods Ltd or our licensors.

  • You may not copy, reproduce, distribute, or create derivative works without our written permission.

8. Limitation of Liability & Warranties

  • Products are sold “as described”. We make no other warranties, express or implied.

  • To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.

9. Governing Law & Dispute Resolution

  • These Terms are governed by UK law.

  • Any disputes will be resolved in the courts of England and Wales.

10. Changes to Terms

  • We may update these Terms of Service from time to time. The latest version will always be posted on our website.

  • Continued use of our website or services after changes constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:
Email: enquiries@chalkstreamfoods.co.uk
Address: Chalk Stream Foods Ltd, Old Salisbury Lane, Awbridge, Romsey, Hampshire, SO51 0GD